Sautter is a cigar business established over 50 years, located in Mount St Mayfair, now with an online presence; we are focused on maintaining the highest reputation, concerning the quality of our products and our Customer service.
Our prices will always be competitive and our service swift and professional from our experienced management and staff.
We aim to deliver within the UK in 5 working days, for overseas customers- within approx 7 working days.
Our cigars are permanently kept in the ideal environment and condition with the help of our own purpose built, walk in humidor. All orders are lovingly handled and packed to ensure the cigars reach the customer in the optimum condition.
Overseas delivery will be charged at cost. Please email us at firstname.lastname@example.org for a shipping quote.
We can offer FREE SHIPPING for any orders of £100 or more, for all mainland UK orders (except larger/heavy items where shipping at cost will apply).
In the event of a customer being dissatisfied with their purchase, we will do all we can to remedy the situation and please don’t hesitate to get in touch if there is a problem- 0207 499 4866
Personal visits are always welcome and encouraged at our Mayfair shop where you can browse our vast selection of fine cigars, humidors, smoker’s accessories, or just have a chat. We welcome visitors, Monday – Friday between 10am- 5pm. Email email@example.com or call 0207 499 4866 for more details.
SAUTTER CIGARS offers a NO FUSS GUARANTEE!
Due to the current global pandemic we are noticing inconsistencies with deliveries. Orders in some cases are taking months to arrive. We suggest that our customers select a shipping option that offers a tracking option and in the event the package goes missing we will do our best to assist with the compensation process through Royal Mail.
The following is Royal Mail’s compensation policy:
1st & 2nd Class = £0 compensation
Signed for UK = up to £50 compensation
Special delivery 9am and 1pm = up to £2500 compensation
International tracked and signed = up to £250 compensation
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